Parties

The deposit and final balance are non-refundable once payment is made.

Holiday Sessions

• Chargeable activities MUST be paid for in advance.
• Refunds are not available if cancelled by the customer. A full refund or credit note will be offered where the course is cancelled by Paulton Pool.

Courses (1:1 Lessons/Swimming Lessons/Parent and Baby/Toddler/Pre-School/School Lessons)

Refunds will not be issued for missed sessions or where the participant decides they don’t want to attend any more.

Lessons will be paid in advance for the term to secure places and refunds will not be given unless a medical certificate can be provided.  If a medical certificate can be provided, lessons will be refunded for the following term.  Refunds will not be given.

Severe Weather

Refunds will not be offered where our facilities or activities are affected by severe weather conditions.

Paulton Pool will, where possible, offer additional sessions for the following activities that are affected by site closures.